GENERAL INSURANCE INDUSTRY TAKES VARIOUS MEASURES to assist POLICYHOLDERS

The General Insurance Association of Malaysia (PIAM). GENERAL INSURANCE INDUSTRY TAKES VARIOUS MEASURES to assist POLICYHOLDERS

The General Insurance Association of Malaysia (PIAM) would really like to focus on the varied measures undertaken by our member companies to support all policyholders and customers during the COVID-19 Pandemic.

While some insurance companies are temporarily closing the operation of their branch offices and shortening their opening hours following the Movement Control Order (MCO) announced by the Prime Minister on 16 March 2020, PIAM member companies remain committed to supplying essential services to their customers in a very safe manner.

Insurers still issue guarantee letters, process claims and renew policies during this era.

In support of Ministry of Health’s efforts, PIAM member companies have rallied together and pledged RM2 million as contribution to the insurance industry’s RM 8 million COVID-19 Test Fund (CTF).

This is often part of the industry’s efforts to help affected people deal with the health effects of the virus directly and therefore the subsequent economic consequences also allow more Malaysians to undergo tests to help prevent the spread of the virus.

In addition a number of our member companies are offering extra coverage for COVID-19 for his or her customers at no additional costs, while some waived certain medical policies exclusion where COVID-19 cares.

There also are insurers who are allowing the cancellation of travel insurance with full refund of premiums. Policyholders are strongly encouraged to contact their respective insurers for details on these support measures.

During this difficult and challenging period PIAM member companies will work with affected consumers to review the financial impact faced by them and make the required adjustments in each case and explore all options to make sure insurance protection is out there when and where needed.

Motorists requiring immediate roadside assistance whether resulting from a road accident or a breakdown can contact the Accident Assist call centre (AACC) by dialling 15-500.

AACC may be a 24/7 helpline provided by the Malaysian insurance industry to the motoring public for any roadside emergencies. AACC also will answer basic and general enquiries concerning claim coverage and procedures.

Consumers are reminded that each one motor insurance must be kept valid during the MCO period. For renewal of motor insurance consumers should use online platforms to try to so.

PIAM advises all motorists to contact their respective insurers who are going to be ready to render assistance on their renewal.

#For further information or clarifications, consumers may visit PIAM’s website www.piam.org.my or email your queries to pic@piam.org.my.

Finally PIAM urges the general public to comply fully with instructions issued by the authorities while the Movement Control Order (MCO) is effective . allow us to abide by the decision to remain range in order to assist break this contagious chain of COVID-19.